Terms of Service

Last updated: 1 October 2026

1. Agreement

These terms are an agreement between AE Technology Solutions (“we”, “us”) and the business that uses HomerAI (“you”). They cover HomerAI and this website. By using the service you agree to them. If you're agreeing on behalf of a company, you confirm you have authority to do so.

In these terms, “your customers” means the homeowners, businesses and other people your business serves, whose details you keep in HomerAI.

If you signed up through one of our partners (resellers), these terms are still between you and us. Your partner has its own, separate agreement with us.

2. The service

HomerAI is a field service management platform including AI-assisted call handling, scheduling, dispatch, quoting, card payments, and reporting. Features available to you depend on your plan.

3. Your account

You're responsible for keeping account credentials secure and for activity under your account. Tell us promptly about any unauthorised use.

4. Your data

You own all the data you put into HomerAI, including your customers' information. We use it only to run, secure and support HomerAI for you, and as described in our Privacy Policy. You can export your data at any time in open formats, at no charge.

We do not use your data to train AI models. That includes your customers' information, your call recordings and transcripts, and your messages.

5. Your customers' information

When you use HomerAI, you put in details about your customers, such as names, phone numbers, email and home addresses, job notes, photos and call recordings. You are responsible for making sure you're allowed to do that. In practice, this means:

• You collected the information lawfully. For example, the customer gave it to you, or you got it from a source that was allowed to share it with you.
• You give any notice and get any consent the law requires before recording calls.
• You respond to your customers' requests to see, correct or delete their information where the law gives them that right.

We handle this information on your behalf and follow your instructions. We can't check how you collected it, so that is your responsibility.

6. Marketing and sales laws

You must follow every law that applies when you use HomerAI to contact people or sell to them, including marketing, telemarketing and consumer sales laws in each place you do business. These laws differ by state and country, and it's up to you to know which ones apply to you. Among other things, you must:

• Get the consent the law requires before you make marketing calls or send marketing texts, especially calls that use automated dialing, AI voices or prerecorded messages.
• Before cold calling residents, check the National Do Not Call Registry, any state do-not-call lists and your own do-not-call list, and don't call numbers on them unless the law allows it.
• Call and text only during the hours the law allows.
• Stop contacting anyone who asks you to stop, and give an easy way to opt out of marketing emails and texts.
• Identify your business truthfully in every call, text and email, and don't make misleading claims.
• Follow the rules for sales made in a customer's home, such as giving any required right to cancel.
• Register or get licensed as a telemarketer or seller where the law requires it.

HomerAI gives you tools to contact people, but you decide whom to contact and how. You are responsible for those decisions and their legal consequences.

7. AI-assisted features

HomerAI uses automated systems to handle calls, propose schedules, draft records, and generate estimates. These systems are configurable, and you control which actions are taken autonomously and which require human approval.

You remain responsible for the commitments your business makes to its customers. We recommend reviewing autonomy settings regularly and keeping human approval on actions with financial consequence.

8. Fees and billing

Fees are as set out on our pricing page or in your order form. Starter, Growth, Growth Plus and Fleet plans bill monthly and may be cancelled at any time, effective at the end of the current billing period. Custom plans are governed by their order form. Overage for voice minutes is billed at the rate stated in your plan.

9. Acceptable use

You agree not to use the service to:

• Break any law, including the marketing, sales and call-recording rules in sections 5 and 6.
• Send spam, or contact people who haven't agreed to hear from you where the law requires their agreement.
• Attempt to gain unauthorised access to our systems or another customer's data.
• Reverse engineer or resell the service without our written agreement.

10. Availability

HomerAI is hosted on Amazon Web Services (AWS) and relies on other providers for phone calls, text messages, email, payments and AI. We work to keep the service available and will give notice of planned maintenance where we can.

HomerAI may sometimes be unavailable or slow because of outages outside our control, including outages at AWS or our other providers. During an outage, features such as AI call answering, text messages and card payments may stop working until the provider recovers. We'll restore service as quickly as we can, but we are not responsible for losses caused by these outages, except as stated in your order form. We recommend having a backup plan, such as a staff phone your calls can go to.

Custom plans may include a specific service level commitment in their order form.

11. Termination

You may cancel as described in section 8. We may suspend or terminate for material breach, or for non-payment after notice. On termination you may export your data for a reasonable period.

12. Disclaimers and liability

The service is provided as-is to the extent permitted by law. Our aggregate liability is limited as set out in your order form or, absent one, to the fees you paid in the twelve months before the claim.

13. Changes

We may update these terms. Material changes will be communicated to account holders in advance.

14. Contact

AE Technology Solutions
sales@aetechnologysolutions.com
(512) 887-4841