Frequently Asked Questions

Getting Started

How long does it take to set up Homer AI?

Most customers are up and running within minutes. For the AI Voice Receptionist, you'll connect your Twilio account and assign your phone number — we walk you through every step. For the AI Chatbot, simply provide your details, select your settings, and paste the embed snippet onto your website.

Is Homer AI difficult to implement on my website?

Not at all. We provide a simple JavaScript snippet you paste into your site. No coding experience required. If you run into any trouble, our team is available to help you get set up quickly.

Do I need a new phone number to use Homer AI?

Yes. Homer AI uses Twilio for all voice and SMS functionality, so you'll need a Twilio account and a Twilio phone number. Twilio numbers are very affordable (typically a few dollars per month), and we guide you through the setup process. Once connected, your customers call or text that number and Homer AI handles every interaction automatically.

What types of businesses is Homer AI designed for?

Homer AI is purpose-built for home service businesses — plumbing, HVAC, roofing, landscaping, fencing, pool service, real estate, and more. Our AI understands the language, urgency, and seasonality of your industry so it sounds like a natural extension of your team, not a generic bot.

Features & Customization

Can I customize or adjust the AI prompt?

Yes. From your dashboard you can adjust the agent's role, industry specialization, tone, and specific instructions at any time. You can also update business hours, services offered, and handoff behavior to live staff.

Can Homer AI book appointments for me?

Yes. Homer AI can collect customer details, qualify the lead, and guide callers or chat visitors through scheduling. Jobs are booked directly into your workflow so you never have to chase down a lead manually.

Does Homer AI handle both voice calls and website chat?

Yes. Homer AI includes two agents: an AI Voice Receptionist that answers phone calls 24/7, and an AI Chatbot that engages visitors on your website in real time. Both work together to ensure no lead ever falls through the cracks.

Can Homer AI transfer calls to a live team member?

Yes. You can configure Homer AI to warm-transfer calls to a specific team member or number when a situation requires a human touch, such as a complex estimate or an urgent service request. The AI handles the triage so your team only gets the calls that truly need them.

Pricing & Plans

What happens if I go over my plan limits?

Starter and Growth plans have per-overage rates ($0.15–$0.18/min voice, $1.20–$1.50/conversation). The Explorer plan hits a hard cap. Custom plans have negotiated rates. You'll always receive a notification before you're close to your limit so there are no surprises.

Is there a free trial?

Yes. We offer a free trial so you can experience Homer AI on your own site before committing. No credit card required to get started. Book a demo and our team will get you set up.

Can I upgrade or change my plan later?

Absolutely. You can change your plan anytime from your billing dashboard. Upgrades take effect immediately. If you need a custom plan for a larger operation, contact us and we'll build something that fits.

Integrations

What platforms does Homer AI integrate with?

Homer AI integrates with the tools home service businesses already use, including CRM platforms, scheduling software, and communication tools via Twilio for all voice and SMS. Our team can discuss your specific stack during onboarding to ensure a smooth fit.

Does Homer AI work with my existing website?

Yes. The AI Chatbot works on any website — WordPress, Squarespace, Wix, HubSpot, or a custom-built site. Just paste our JavaScript snippet before the closing </body> tag and the widget appears instantly.

Data & Privacy

Is my data safe with you?

Absolutely. All conversation data is encrypted in transit and at rest. We never sell your data, and you retain full ownership of your customer interactions.

Who owns the conversation data?

You do. All conversations, leads, and customer data collected through Homer AI belong to your business. You can export or delete your data at any time.

Does Homer AI record or store voice calls?

Call transcripts and summaries are stored so you can review every interaction from your dashboard. Retention settings and compliance requirements can be discussed with our team for businesses with specific regulatory needs.

Support

What support options are available?

All plans include email support. Growth and Custom plans include priority support with faster response times. We also offer onboarding calls to make sure you're set up for success from day one.

How do I contact AE Technology Solutions?

You can reach us by phone at (512) 887-4841, through our contact form, or by booking a demo directly at aetechnologysolutions.com/meetings/andrew-simons. We're happy to help.