Terms & Conditions

Last updated: July 17, 2026

1. Acceptance of these Terms

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

2. The Services

Homer AI is an AI-powered customer relationship management (CRM) and field service platform for home service businesses. Depending on your plan, the Services may include AI voice and chat agents (an "AI receptionist"), lead capture and qualification, appointment booking and scheduling, quoting, invoicing, automated follow-up, sales sequences, outbound calling, and SMS and email marketing tools. We may add, modify, or remove features from time to time. We do not guarantee that the Services, or any particular feature, will always be available or uninterrupted.

3. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to keep it up to date. Notify us immediately at support@aetechnologysolutions.com if you suspect any unauthorized use of your account.

4. Plans, fees & billing

• Subscription plans. Paid Services are offered on a flat monthly (or annual) subscription basis according to the plan you select. Each plan includes a defined allotment of voice minutes and other resources described on our Pricing page.
• Recurring billing & auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current rate until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis.
• Overage charges. If your usage exceeds the voice minutes, conversations, or other limits included in your plan, overage may be billed at the rates disclosed on the Pricing page or in your account. Explorer (trial) usage is subject to hard caps rather than overage.
• Taxes. Fees are exclusive of applicable taxes, which you are responsible for paying.
• Invoicing & payment collection. When you use the Services to invoice and collect payments from your own customers, payments are processed through Stripe via Stripe Connect using your own connected Stripe account. You have a direct relationship with Stripe, must comply with Stripe's Services Agreement and Connected Account Agreement, and are responsible for Stripe's processing fees and for any payouts, refunds, chargebacks, or disputes with your customers. We are not a party to, and are not responsible for, transactions between you and your customers.
• Third-party charges. Certain functionality relies on third-party providers (for example, telephony via Twilio and payment collection via Stripe). Charges you incur directly with those providers are your responsibility and are separate from your Homer AI subscription.
• No refunds. Except where required by law, fees already paid are non-refundable, including for partial billing periods after cancellation.
• Late or failed payments. If a charge fails or is past due, we may suspend or terminate your access until payment is received.
• Price changes. We may change our fees. We will provide advance notice of any increase, which will take effect on your next renewal.

5. Free trial

We may offer a free trial (for example, a 7-day trial) with no credit card required to start. Trial accounts are subject to usage caps and may have limited features. We may modify or discontinue trials at any time. Unless you cancel or the trial is designed to lapse without charge, continued use after the trial period may require a paid subscription.

6. Cancellation & termination

You may cancel your subscription at any time from your account or by contacting us; cancellation takes effect at the end of the current billing period, and you retain access until then. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, or use the Services in a way that creates risk or legal exposure for us, our providers, or others. Upon termination, your right to use the Services ends. We may delete your data after a reasonable period in accordance with our Privacy Policy; you are responsible for exporting any data you wish to keep before termination.

7. Acceptable use

You agree not to, and not to permit others to:

• Use the Services for any unlawful, fraudulent, deceptive, harassing, or abusive purpose;
• Send unsolicited or unlawful communications, spam, or content that violates telemarketing, anti-spam, or consumer-protection laws;
• Send marketing text messages to anyone who has not expressly opted in to receive them, or ignore opt-out requests;
• Place cold outbound calls or texts to residential consumers or prospects (cold outreach is permitted for business-to-business contacts only, subject to applicable law);
• Upload or transmit malware, or attempt to gain unauthorized access to the Services, other accounts, or our systems;
• Reverse engineer, decompile, scrape, or copy the Services except as permitted by law;
• Resell, sublicense, or provide the Services to third parties except as expressly authorized;
• Interfere with or disrupt the integrity or performance of the Services; or
• Use the Services to impersonate any person or misrepresent your affiliation.

8. Calls, SMS & TCPA compliance

The Services can place and receive phone calls, record calls, and send text messages on your behalf. You are solely responsible for ensuring that your use of these features complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, state calling and recording laws, and Do-Not-Call requirements. In particular, you represent and warrant that:

• You have obtained all necessary consents from the individuals you contact through the Services, including any prior express written consent required for automated or AI-assisted calls or texts;
• You will honor opt-out and do-not-contact requests promptly;
• You will provide any legally required disclosures, including that a call may be recorded or that an automated/AI agent is being used, where required; and
• You will not use the Services to contact anyone in violation of applicable law.

In addition, the following platform use rules apply, and you agree to comply with them:

• SMS marketing — opt-in only. You may send marketing text messages only to recipients who have expressly opted in to receive marketing communications from you. You must maintain records of consent and immediately honor opt-out (e.g., STOP) requests.
• No cold calling residential prospects. You may not use the Services to place cold outbound calls or texts to residential consumers or prospects. Cold outbound calling is permitted only for business-to-business (B2B) outreach, and remains subject to all applicable laws, including Do-Not-Call and calling-time restrictions.

We may suspend or terminate accounts that violate these rules. Telephony and messaging are provided through Twilio via Twilio Connect. You connect your own Twilio account to the Services, which means you have a direct relationship with Twilio and are bound by, and must comply with, Twilio's Terms of Service, Acceptable Use Policy, and messaging guidelines, including carrier registration requirements (for example, A2P 10DLC) and any applicable Twilio charges. Your Twilio account and its compliance status are your responsibility.

9. AI-generated content

The Services use artificial intelligence to generate voice responses, messages, quotes, summaries, and other content. AI output may be inaccurate, incomplete, or unsuitable for a given situation, and it is not professional advice. You are responsible for reviewing and supervising AI-generated communications and decisions, and for any content sent under your account. We do not warrant that AI output will be error-free or fit for any particular purpose.

10. Third-party services

The Services integrate with or rely on third-party products and services, such as telephony and messaging (Twilio, via Twilio Connect using your own connected Twilio account), invoicing and payment collection (Stripe, via Stripe Connect using your own connected Stripe account), payment processing, calendaring, email, analytics, and hosting providers. Your use of those services is subject to their separate terms and privacy policies — including, for telephony and messaging, Twilio's terms and Acceptable Use Policy, and for invoicing and payments, Stripe's Services Agreement and Connected Account Agreement — and we are not responsible for third-party services, their guidelines, or their availability. Integrations may change or be discontinued.

11. Customer data & privacy

As between you and us, you own the customer data, recordings, transcripts, and other content you submit to or generate through the Services ("Customer Data"). You grant us a limited license to process Customer Data to provide, secure, and improve the Services. You are responsible for the accuracy and lawfulness of Customer Data and for having the rights and consents needed for us to process it on your behalf. Our collection and use of personal information is described in our Privacy Policy. With respect to personal information of your own customers, you are generally the controller and we act as a processor/service provider on your behalf.

12. Intellectual property

The Services, including all software, models, designs, text, and trademarks (including "Homer AI" and "AE Technology Solutions"), are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription solely for your internal business purposes. All rights not expressly granted are reserved. If you provide feedback or suggestions, you grant us a perpetual, royalty-free right to use them without restriction.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PARTICULAR BUSINESS RESULT, LEAD VOLUME, OR REVENUE WILL BE ACHIEVED.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL AE TECHNOLOGY SOLUTIONS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify, and hold harmless AE Technology Solutions and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Customer Data; (c) your violation of these Terms or applicable law, including telemarketing, calling, recording, and messaging laws; or (d) your infringement of any third-party right.

16. Changes to the Services or Terms

We may modify these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

17. Governing law & disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Travis County, Texas will have exclusive jurisdiction over any dispute that is not otherwise subject to an agreed alternative dispute-resolution process, and you consent to personal jurisdiction there. Nothing in this section limits either party's ability to seek injunctive relief for misuse of intellectual property or confidential information.

18. General

• Entire agreement. These Terms and any documents referenced herein are the entire agreement between you and us regarding the Services.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

19. Contact us

Questions about these Terms? Contact us at:

AE Technology Solutions
14205 N Mo Pac Expy, Ste 570 PMB, Austin, TX 78728
Phone: (512) 887-4841
Email: support@aetechnologysolutions.com